Roooster AI vs Simpro: Field Service Software Comparison
Compare the public evidence ServiceDax documented for Roooster AI and Simpro. Select another platform below to open a different permanent comparison URL.
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| Comparison point | Roooster AI | Simpro |
|---|---|---|
| Documented score | C 60/100 | B 83/100 |
| Evidence confidence | Moderate | High |
| Location | St. Petersburg, Florida, United States | Global supplier with a published Miami headquarters and offices in the United States, Australia, New Zealand, and the United Kingdom |
| Legal entity | BE BETTER NOW LLC | The contracting entity varies by region and order: Simpro Software Ltd. for the Americas, Simpro Software Ltd. (UK) for Europe, Simpro Software New Zealand Limited for New Zealand, and Simpro Software Pty Ltd for Australia and other regions |
| Phone | No public sales or support telephone number verified | U.S./Canada sales: +1 855 338 6041; regional phone routes are also published |
| Pricing | Current web plan prices could not be verified: the live plans page displayed 'Plans are temporarily unavailable' on October 21, 2026. Earlier research recorded $27/$97/$197 monthly tiers, but those amounts may no longer apply. The terms separately describe a planned $7.99/week iOS offer, subject to Apple's purchase sheet. | Quote-based. Simpro describes a Base Plan, separate add-ons, monthly or annual billing, and an initial setup fee tied to onboarding, training, migration, customization, and support. It does not publish dollar rates, add-on prices, or a complete cost example. |
| Contract | Web subscriptions auto-renew for the checkout billing period and may be cancelled in account settings or by email, effective at the end of the paid period. The terms advertise a 14-day eligible web trial and a 14-day first-charge satisfaction guarantee; Apple manages any iOS purchase, trial, cancellation, and refund. | The current Terms use automatic renewal. Either party may end a monthly subscription with at least 30 days' written notice; other terms and added services depend on the order. The public Terms do not provide a general subscription-refund or downgrade policy. Customers have an opportunity to obtain a Client Data backup during the term and for 30 days after termination. |
| Third-party assurance | Vendor security controls documented | Vendor security controls documented |
| Security | TLS and at-rest protections are stated. SOC 2 Type I is described as in progress, not completed. A DPA is available on request. | The conditionally applicable Simpro Platform DPA describes TLS 1.2+ in transit, Serpent 256 or AES 256 encryption on disk, daily tested offsite backups, internal access controls, regular penetration tests, weekly scans, and a SOC 2 Type 1 statement. ServiceDax did not inspect the report, auditor, period, system boundary, or criteria, so the statement is recorded as vendor contractual language rather than independently verified assurance. |
| Data exit | The terms allow an export during the subscription through available tools or by request, and a request within 30 days after termination. The retention policy gives closed accounts a 30-day recoverable period and targets permanent removal within 90 days, subject to narrow exceptions; it does not specify a complete export manifest. | The Terms provide a 30-day post-termination opportunity to obtain a Client Data backup. The DPA provides covered data a 30-day retention period followed by deletion or return at the customer's election, subject to legal and backup exceptions. Public material does not define a complete export manifest, formats, media and history coverage, re-importability, exit assistance, deletion evidence, or the final backup-media expiry date. |
| Independent reviews | None located | 1663 |
| Research date | 2026-08-31 | 2026-09-22 |
| Profile updated | 2026-10-21 | 2026-09-22 |
| Operational fit (max 22) | 19 | 22 |
| Integration & data sync (max 14) | 11 | 13 |
| Adoption & mobile (max 14) | 6 | 13 |
| Support & reliability (max 14) | 7 | 14 |
| Commercial clarity (max 10) | 5 | 4 |
| Security, privacy & exit (max 18) | 9 | 9 |
| Company transparency (max 8) | 3 | 8 |
A higher number means ServiceDax found more documentation in public sources. It does not mean the product is better. Read both research files before deciding.